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THERAPY TOOLS & BUSINESS SUPPORT FOR MENTAL HEALTH PROFESSIONALS Worksheets that help your clients now, and a path to turn your clinical skills into ethical online income tomorrow. EXPLORE THE LIBRARY Designed for the intentional clinician... WHO THIS SPACE IS FOR... 01 THE IN SESSION THERAPIST Session tools that match the depth of your work. You are a therapist, psychologist, school counsellor or social worker who spends your days in the room with clients. You are tired of spending evenings in Canva and printing last minute handouts. You want evidence informed resources that feel warm and modern, not clinical or cold, so you can walk into session prepared and present. 02 THE QUIETLY AMBITIOUS CREATOR Digital products that carry your work beyond the chair. You love the clinical work, but you do not want your income tied only to one to one sessions. Your caseload is full of ideas for workbooks, bundles and groups, yet they live in scattered notes and half finished documents. You want a clear, ethical path to turn that wisdom into digital products and simple online offers, with AI as a helper instead of something to fear. 03 THE PRACTICE OR SCHOOL LEAD A shared library that supports your whole team. You run or coordinate a practice, service or school program and you are done with everyone reinventing the wheel. You want a cohesive library of tools that your clinicians can pick up and use, with clear visuals, simple instructions and room to adapt for different ages and settings, so your whole service feels more consistent and less chaotic. CHOOSE YOUR PATH What Do You Need Today BROWSE THE SHOP One time downloads for specific needs. Looking for a single resource for a particular client, group or theme. The shop offers individual digital downloads of our most loved worksheets, workbooks, games and professional card decks. Purchase what you need, when you need it, with no monthly commitment. Perfect if you want to top up your current toolkit or try our style before joining the library. VISIT THE SHOP THE THERAPY RESOURCE LIBRARY Your session ready library on tap. Resources for your whole caseload. The Therapy Resource Library is a membership with thousands of worksheets, workbooks, games, visuals and forms you can print or upload in minutes. New tools are added every month, many in response to member requests, so your resource shelf grows while you are in session. If you are tired of making everything from scratch and want one place to find what you need, start here. EXPLORE THE THERAPY RESOURCE LIBRARY ENTER THE FREEBIE LIBRARY A taste of clinical intentionality, on us. The Freebie Library gives you instant access to a curated collection of high integrity worksheets and design forward tools at no cost. Use them in session, share them with clients and see how intentional visuals and clear language feel in your practice. Ideal if you are new here and want to explore before you invest. GET FREE ACCESS WHAT'S INSIDE THE THERAPY RESOURCE LIBRARY A living library of clinical tools that helps you prep faster, explain complex ideas more clearly, and walk into session with something you actually want to use. 01 A resource library tailored to your caseload Instead of random downloads, you get an organised shelf of more than 8,000 resources across ages, topics and formats. Filter by age range, theme or type of tool and find something for tonight’s session in seconds. 02 Customisable, clinically grounded worksheets Most resources come in PDF for quick print, plus editable formats like Google Docs or Word for when you want to tweak wording, add branding or adapt to a specific client. The structure is done for you, so you are never starting from a blank page. 03 New resources added every month The Library grows with you. Each month you receive new worksheets, workbooks, games, visuals and forms, many created in response to member requests and emerging needs. Your membership becomes a long term investment that keeps increasing in value. 04 Time saving support for your whole practice Use the Library for one to one work, groups, schools and supervision. You will find tools for psychoeducation, process work, planning and review, so you spend less time making resources and more time doing the work only you can do. THE GENTLE STANDARD CLINICAL TOOLS REIMAGINED. Resources for therapists who care about clinical depth, visual calm, and real life use in the room. We create tools that honour the science, regulate the nervous system, and respect your time as a clinician. 01 CLINICAL INTEGRITY Every resource is grounded in psychological evidence and real sitting room experience. No pop psychology, no inflated promises, just tools that support the work you already do. 02 INTENTIONAL DESIGN Layouts, colours and visuals are chosen to feel warm, clear and regulating for both therapist and client. Our pages are easy to scan, neurodiversity aware, and designed so people actually want to look at and hold them. 03 PRACTICAL EASE Everything is built for real schedules. Print and use in session within minutes, or upload to telehealth and client portals. Clear instructions and age tweaks mean you are never starting from a blank page. 04 LIVING LIBRARY The library grows with your practice. New tools are added in response to member requests and emerging needs, and older favourites are refined over time so your resource shelf keeps getting better without extra work from you. A GENTLE OBSERVATION YOU DON’T NEED MORE TOOLS. You need the right ones, at the right moment, without having to search for them. "I am a therapist and I am always looking for tools to help my clients with anxiety and depression. I have used these cards with multiple clients and have received good feedback." Laura "Thank you for the materials and resources. I am an addiction medicine nurse and alcohol drug counselor. This material are highly valuable for the group I run but are also used for individual meetings with clients. Thank you for all your hard effort and time. Kind regards, Amy." emt07amy "Very visually stimulating and organized with great graphics. A lot of work has been done on these worksheets. Thank you." MAY "Fantastic! It has enormously helped me, my friends and my students!" Janet Liftee "Fantastic! It has enormously helped me, my friends and my students!" Amber Jupe "Fantastic! It has enormously helped me, my friends and my students!" Ruth Hindson "Fantastic! It has enormously helped me, my friends and my students!" Bhavika Parmar A GENTLE OBSERVATION YOU HOLD A LOT FOR EVERYONE ELSE. THIS IS WHERE SOMETHING HOLDS YOU . If you are here, you are probably juggling a full caseload, a crowded Google Drive and about twenty ideas for workbooks or games that live in your head or half finished folders. You know you could be helping more people and earning in ways that are not tied to one-to-one sessions, but you are tired, busy and unsure where to start. I’M BUILDING A STEP-BY-STEP COURSE FOR CLINICIANS Who want to turn their clinical skills into ethical digital products and simple online income. Inside the new program you will learn how: 01 FRIDAY Choose your topic & build your blueprint Scope one clear digital product that fits your niche and values. Turn your clinical skills into a structured workbook. 02 SATURDAY Generate the content & design the workbook PDF Use ethical AI workflows, so that you’re not staring at a blank page. Plug content into done for your prompts to speed it up. 03 SUNDAY Choose your sales route & publish the essentials to sell List and deliver your product in a grounded, non-slimy way, without becoming an influencer. IF YOU WANT TO BE THE FIRST TO HEAR WHEN THE COURSE OPENS, JOIN THE WAITLIST BELOW First name* Email* Yes, I want to know more about whats coming * JOIN THE WAIT-LIST FOLLOW NICE TO MEET YOU, I'M JEMMA HEYDEN I’m a trained mental health professional who’s been working in the mental health space since 2013. I’ve sat in private practice rooms, under-resourced clinics, lively school corridors, and community shelters. I built the Therapy Resource Library the way I wish it had existed when I was seeing a full caseload and trying to plan groups at 10pm, Googling “fun coping skills activity” five minutes before a teen walked in, and sketching diagrams on scrap paper that I knew deserved to become real, usable tools. My background blends psychology, group work, graphic design, and quietly building an online business. That means I care about three things equally: clinical integrity, client-friendly language and visuals, and making your workday simpler, not more complicated. The Library started as my personal toolkit. It’s grown with the input of thousands of mental health professionals around the world, and it keeps evolving as our work evolves. I’d love to have you inside it too. EXCLUSIVE ACCESS ACCESS YOUR FREEBIE LIBRARY HERE OVER 100 FREE PAGES AND CARDS INSIDE NEW RESOURCES ADDED MONTHLY EXCLUSIVE DISCOUNT CODES BE THE FIRST TO KNOW ABOUT NEW PRODUCT RELEASES ENTER THE FREEBIE LIBRARY FIND ME ON INSTAGRAM Load more LATEST IN THE SHOP ADD TO CART Move At Your Own Pace: For Young Adults Who Feel Behind (Printable PDF) Price $8.00 ADD TO CART Coping Skills Cards for Teens (Printable PDF) Price $4.00 ADD TO CART The Vibe Check: Self-Esteem Board Game for Teens (Printable PDF) Price $5.00 ADD TO CART Teen Self-Esteem Therapy Dice Conversation Games for Counselors Price $4.00 ADD TO CART Neuroplasticity Psycho-Education Set For Teens & Parents (Printable PDF) Price $5.00 ADD TO CART Self-Esteem Worksheets for Teens — Main Character Energy Decision Trees Price $4.00 ADD TO CART Main Character Energy: Self-Esteem Workbook for Teens (Printable PDF) Price $5.00 ADD TO CART The Enneagram: A Complete Guide to Self-Discovery (Printable PDF) Price $8.00 ADD TO CART Emotion Focused Therapy Workbook for Couples Counselling Price $8.00 ADD TO CART Know Yourself Workbook - Self-Awareness Tools for Teens Price $4.00 ADD TO CART Sibling Rivalry Workbook for Kids Ages Price $4.00 ADD TO CART Inside Out 2: School Counseling Dice Game for Teens & Tweens Group Therapy Price $4.00 ADD TO CART Inside Out 2: Decision Trees Coping Skills Pages for Emotional Regulation Price $4.00 ADD TO CART Inside Out 2 Coping Skill Pages for Kids Price $4.00 ADD TO CART Inside Out 2 Emotional Regulation Board Game For Kids Price $5.00 ADD TO CART Compassion Focused Therapy Workbook Price $4.00 ADD TO CART Cognitive Behavioral Therapy Cheat Sheets Theory Bundle Price $10.00 ADD TO CART Parent & Teen Family Conflict Worksheets Price $5.00 ADD TO CART Would You Rather Teen Therapy, Family Conflict Resolution Counseling Game Price $3.00 ADD TO CART When Someone I Love Is Unwell - A Workbook For Teens (Grief Related) Price $4.00 ADD TO CART Somatic Therapy Coping Skill Cards Price $3.00 ADD TO CART Nervous System Regulation Workbook: Polyvagal Theory Activities and Coping Skill Price $8.00 ADD TO CART 4 Steps For Self-Harm Prevention - S.A.F.E - Psycoeducational Handout Price $2.00 ADD TO CART 5 Steps To Build Self-Esteem: P.R.I.D.E - Acronym Psychoeducational Handout Price $2.00 ADD TO CART How To Start A Positive Conversation Price $4.00 ADD TO CART Impulse Control Scenario Cards Price $3.00 ADD TO CART Impulse Control Bingo Game for Classroom Management Price $4.00 ADD TO CART Impulse Control For Classroom Behavior Bundle Price $8.00 ADD TO CART Acronym Psychoeducational Handout Bundle Price $10.00 ADD TO CART Zones of Self-Regulation Bundle Price $12.00 LATEST ON THE BLOG 1 2 3 4 5 ENROLEMENT IS OPEN JOIN THE THERAPY RESOURCE LIBRARY Reclaim your energy and your evenings. Gain instant access to the core library of clinical resources designed to honor the therapeutic process. JOIN THE THERAPY RESOURCE LIBRARY

Refund Policy for Digital Products Due to the digital nature of our products, all sales are final. Once a purchase is completed, no refunds will be issued. We understand that there may be exceptional circumstances, and we are committed to ensuring your satisfaction with our products. No Refunds All Sales Are Final: Once a digital product has been purchased and delivered, it cannot be returned, and no refunds will be offered. This policy applies to all digital downloads, including but not limited to worksheets, templates, and other resources. Digital Nature: Due to the immediate access and irrevocable nature of digital goods, we are unable to offer refunds. This ensures that all customers receive the same quality of service and access to resources. Customer Satisfaction Commitment to Quality: We are dedicated to providing high-quality resources and excellent customer service. If you encounter any issues with your purchase, please reach out to us. Contact Us: Should you have any concerns or experience any problems with your digital product, please contact us at hello@gentleobservations.com . Our team will be happy to assist you and address any issues you may have. Resolution of Issues: We are committed to resolving any problems to your satisfaction. Whether it’s providing assistance with downloading or using the product, or addressing any other concerns, we are here to help. By purchasing our digital products, you agree to this refund policy. Thank you for your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact us. Refund Policy for The Therapy Resource Library Memberships to The Therapy Resource Library provide access to a vast collection of digital resources. Due to the digital and subscription-based nature of our service, all membership sales are final and non-refundable. However, memberships can be canceled at any time. We are dedicated to customer satisfaction and will address any concerns you may have regarding your membership experience. No Refunds All Sales Are Final: Once a membership to The Therapy Resource Library has been purchased, it cannot be returned, and no refunds will be issued. This policy applies to all subscription levels and periods. Digital Nature: Given the instant access to thousands of digital resources upon subscription, refunds are not possible. This policy ensures fairness and consistency for all members. Cancellation Policy: Memberships can be canceled at any time. However, no refund will be offered, regardless of when the cancellation occurs. Usage Irrelevant to Refunds: No refunds will be issued based on the number of resources a member has or has not downloaded. Access to the full library is provided upon subscription, and usage is at the discretion of the member. Customer Satisfaction Commitment to Quality: We strive to offer high-quality resources and exceptional customer service. If you encounter any issues with your membership or the resources provided, please reach out to us. Contact Us: For any concerns or issues with your membership, please contact us at hello@gentleobservations.com . Our support team is available to assist you with any questions or problems you may encounter. Resolution of Issues: We are committed to resolving any issues to ensure your satisfaction with The Therapy Resource Library. Whether it’s assistance with accessing resources, navigating the library, or addressing any other concerns, we are here to help. Feedback: We value your feedback and use it to improve our services continually. If you have suggestions or comments about The Therapy Resource Library, please let us know. By purchasing a membership to The Therapy Resource Library, you agree to this refund policy. We appreciate your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact us.

EXPLORE THE LIBRARY THERAPY TOOLS & BUSINESS SUPPORT FOR MENTAL HEALTH PROFESSIONALS Worksheets that help your clients now, and a path to turn your clinical skills into ethical online income tomorrow. EXCLUSIVE ACCESS ACCESS YOUR FREEBIE LIBRARY HERE OVER 100 FREE PAGES AND CARDS INSIDE NEW RESOURCES ADDED MONTHLY EXCLUSIVE DISCOUNT CODES BE THE FIRST TO KNOW ABOUT NEW PRODUCT RELEASES Get a code for 50% Off Your First Purchase (Apply the code at checkout to receive 50% off your first purchase on the website's online store only. Does not include the Therapy Resource Library or the Etsy Store) ENTER THE FREEBIE LIBRARY LATEST IN THE SHOP Quick View Move At Your Own Pace: For Young Adults Who Feel Behind (Printable PDF) Price $8.00 Quick View Coping Skills Cards for Teens (Printable PDF) Price $4.00 Quick View The Vibe Check: Self-Esteem Board Game for Teens (Printable PDF) Price $5.00 Quick View Teen Self-Esteem Therapy Dice Conversation Games for Counselors Price $4.00 Quick View Neuroplasticity Psycho-Education Set For Teens & Parents (Printable PDF) Price $5.00 Quick View Self-Esteem Worksheets for Teens — Main Character Energy Decision Trees Price $4.00 Quick View Main Character Energy: Self-Esteem Workbook for Teens (Printable PDF) Price $5.00 Quick View The Enneagram: A Complete Guide to Self-Discovery (Printable PDF) Price $8.00 Quick View Emotion Focused Therapy Workbook for Couples Counselling Price $8.00 Quick View Know Yourself Workbook - Self-Awareness Tools for Teens Price $4.00 Quick View Sibling Rivalry Workbook for Kids Ages Price $4.00 Quick View Inside Out 2: School Counseling Dice Game for Teens & Tweens Group Therapy Price $4.00 Quick View Inside Out 2: Decision Trees Coping Skills Pages for Emotional Regulation Price $4.00 Quick View Inside Out 2 Coping Skill Pages for Kids Price $4.00 Quick View Inside Out 2 Emotional Regulation Board Game For Kids Price $5.00 Quick View Compassion Focused Therapy Workbook Price $4.00 Quick View Cognitive Behavioral Therapy Cheat Sheets Theory Bundle Price $10.00 Quick View Parent & Teen Family Conflict Worksheets Price $5.00 Quick View Would You Rather Teen Therapy, Family Conflict Resolution Counseling Game Price $3.00 Quick View When Someone I Love Is Unwell - A Workbook For Teens (Grief Related) Price $4.00 Quick View Somatic Therapy Coping Skill Cards Price $3.00 Quick View Nervous System Regulation Workbook: Polyvagal Theory Activities and Coping Skill Price $8.00 Quick View 4 Steps For Self-Harm Prevention - S.A.F.E - Psycoeducational Handout Price $2.00 Quick View 5 Steps To Build Self-Esteem: P.R.I.D.E - Acronym Psychoeducational Handout Price $2.00 Quick View How To Start A Positive Conversation Price $4.00 Quick View Impulse Control Scenario Cards Price $3.00 Quick View Impulse Control Bingo Game for Classroom Management Price $4.00 Quick View Impulse Control For Classroom Behavior Bundle Price $8.00 Quick View Acronym Psychoeducational Handout Bundle Price $10.00 Quick View Zones of Self-Regulation Bundle Price $12.00 LATEST ON THE BLOG

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EXCLUSIVE ACCESS ACCESS YOUR FREEBIE LIBRARY HERE OVER 100 FREE PAGES AND CARDS INSIDE NEW RESOURCES ADDED MONTHLY EXCLUSIVE DISCOUNT CODES BE THE FIRST TO KNOW ABOUT NEW PRODUCT RELEASES Get a code for 50% Off Your First Purchase (Apply the code at checkout to receive 50% off your first purchase on the website's online store only. Does not include the Therapy Resource Library or the Etsy Store) ENTER THE FREEBIE LIBRARY LATEST IN THE FREEBIE LIBRARY EXCLUSIVE ACCESS GET 50% OFF YOUR FIRST PURCHASE Don't miss out on the next freebie. Join the Freebie Library today to get monthly freebies, exclusive discount codes and be the first to know about new tools and recourses. FREEBIE VAULT $ 0 0$ Free Plan JOIN HERE Get 50% Off Your First Purchase Over 100 Pages of Free Resources Exclusive New Product Discount Codes Be The First To Know About New Tool

The Whole Shop Vault Exclusive Offer: Keep Your Access for Just $9/Month! YES! I'M IN! Best Value VIP MEMBERS - Therapy Resource Library $9 $ 9 Every month This membership is strictly reserved for previous Therapy Resource Library members only! Valid until canceled JOIN HERE Purchases made by non-eligible customers will be canceled! Please note: no refunds will be issued in such cases! Don’t Miss Out on What’s Next! You've enjoyed the Whole Shop Vault, and it's been an invaluable tool in your practice. However, your subscription is coming to an end. And while you've downloaded everything you needed at the time, so much has changed. With new features and resources being added every month, you don't want to miss out. You’ve seen the growth, the transition to customizable documents, and the convenience of fillable PDFs. You value these updates but aren't quite sure if you want to pay the big initiation fee again. So, what now? WELCOME BACK, VIP MEMBERS! We are incredibly grateful for your early support of The Whole Shop Vault. Your feedback and enthusiasm have been instrumental in shaping this resource into what it is today. As a token of our appreciation, we’re offering you an exclusive chance to continue accessing the Therapy Resource Library for just $9 a month. This offer is available only to our original members and won’t be repeated! JOIN HERE VIP ACCESS Look How Far We’ve Come! When you first joined, we had just 3000 therapy sheets. Today, thanks to your support and suggestions, the Therapy Resource Library ( formally The Whole Shop Vault) boasts over 8000 individual therapy sheets – that’s double the resources in just one year! And we’re not stopping there. Every month, we add $30-$50 worth of new, high-quality resources to ensure you have the tools you need to succeed. Why Stay Subscribed? Exclusive Pricing: For others, the monthly fee will be $15 and will increase over time. As a VIP member, you can lock in this special rate of $9 a month, which will never increase. This is your only chance to secure this offer before it disappears completely. Monthly Additions: Stay ahead with $30-$50 worth of new therapy sheets added every month. Doubling Resources: From 3000 to over 6000 therapy sheets in one year! Editable Documents: Transition to Google/Word Docs allows for branding, color changes, and personalized wording. Fillable PDFs: Ideal for online clients, making resource sharing easier than ever. Direct Support: Access to me for any resource requests, ensuring you’re always prepared. Efficient Management: A user-friendly platform with a search bar and filtering system to easily find what you need. JOIN HERE Best Value VIP MEMBERS - Therapy Resource Library $9 $ 9 Every month This membership is strictly reserved for previous Therapy Resource Library members only! Valid until canceled JOIN HERE Purchases made by non-eligible customers will be canceled! Please note: no refunds will be issued in such cases! Start Your Membership Today & Get 6 months of FREE ACCESS to the Therapy Resource Library. Use the code: 6MONTHSFREE at checkout! THE TRANSFORMATION HEAR FROM OUR MEMBERS AN EXCLUSIVE, ONE-TIME OFFER! This special $9/month offer is our way of thanking you for being part of our journey from the start. It’s a one-time deal, exclusive to our original members starting way back from the Google Drive days, and it won’t be available to anyone else. THEN Resources Available: 3000 therapy sheets Formats: Mostly PDFs Customization: Limited customization options Management: Basic organization Support: Standard support Monthly Additions: Resources added often NOW Resources Available: Over 8000 therapy sheets Formats: Editable Google/Word Docs and fillable PDFs Customization: Full customization with branding, color changes, and personalized wording Management: Advanced search bar and filtering system for easy resource management Support: Direct access to me for resource requests and continuous additions based on your feedback Monthly Additions: $30-$50 worth of new, high-quality resources added every month based on your requests! JOIN HERE VIP ACCESS Act Now! I don’t want you to miss out on this opportunity to maintain your access to The Whole Shop Vault and all its incredible resources. By investing in this option, you get to skip the big initiation fee and enjoy over $30-$50 worth of new products every month for just $9. Click the link below to subscribe and continue benefiting from everything the Vault has to offer. I'M READY TO JOIN WITH VIP ACCESS IS THIS AN AUTOMATIC RECURRING SUBSCRIPTION? That depends on the offer you joined through. If you purchased a membership plan, it will renew automatically unless you cancel. If you joined through a once-off or fixed-access offer, you will only be charged for that access period unless you choose to continue. Everything will always be clearly shown on the sales page and at checkout. HOW DOES IT WORK? Once you join, you’ll get access to the Therapy Resource Library, a growing collection of ready-to-use mental health resources for therapists, counsellors, psychologists, social workers, and helping professionals. You can browse the library, download the resources you need, and use them in your work with clients, students, or groups, within the terms of your license. HOW LONG DO I HAVE ACCESS TO THE THERAPY RESOURCE LIBRARY? You’ll have access for the length of the plan or offer you purchased. If you are on an active membership, you’ll keep access for as long as your subscription remains active. If you joined through a fixed-term offer, your access will last for that set period. CAN I CANCEL MY MEMBERSHIP? Yes, you can cancel before your next renewal date if you do not wish to continue. Your access will remain active until the end of your current billing period. WILL I LOSE ACCESS TO DOWNLOADED FILES IF MY MEMBERSHIP ENDS? Any files you downloaded during your active membership are yours to keep for your own licensed use, but you will lose access to the library itself and any future updates or new resources once your membership ends. DO YOU OFFER ANY REFUNDS? Because this is a digital product with instant access, refunds are generally not offered once purchase has been made. Please read the sales page carefully before buying, and feel free to reach out with any questions beforehand. If you have a technical issue accessing the library, I’m always happy to help. WHAT KIND OF RESOURCES ARE INSIDE THE LIBRARY? The library includes a wide range of therapy resources such as worksheets, workbooks, psychoeducation handouts, games, card decks, discussion tools, and other practical resources designed to save you time and support meaningful work with clients. IS THIS SUITABLE FOR ALL AGES? The library includes resources for different age groups and settings. Individual resources may be more suited to children, teens, or adults, so it’s always a good idea to read the product description or preview before using. ARE NEW RESOURCES ADDED REGULARLY? Yes. The library is designed to keep growing, with new resources added over time so members continue getting fresh, useful material. CAN I REQUEST A RESOURCE? Yes, member feedback and requests help shape what gets created next, and I love hearing what would support your work best. WHO CAN I SHARE THESE WITH? Your purchase gives one professional access to use the resources in their own work with clients, students, or groups. You may not share, forward, resell, upload, or distribute the files to colleagues, teams, organisations, or online communities unless you have purchased the appropriate license. If you need wider use, please get in touch and I’ll point you to the best option. DO I NEED A PRINTER TO USE THE LIBRARY? No. Many of the resources can be used digitally, whether that is by screen sharing, sending as homework, or using them on a tablet or computer. Printing is helpful, but it is not essential. WHAT IF I CAN'T ACCESS THE TEMPLATES OR NEED ADDITIONAL SUPPORT? I’m always happy to help in any way possible! Just send me an email at hello@gentleobservations.com and I’ll get back to you within 48 business hours. Best Value VIP MEMBERS - Therapy Resource Library $9 $ 9 Every month This membership is strictly reserved for previous Therapy Resource Library members only! Valid until canceled JOIN HERE Purchases made by non-eligible customers will be canceled! Please note: no refunds will be issued in such cases!

YES! I'M IN! NEVER BUY ANOTHER WORKSHEET AGAIN! A digital, searchable library of over 8,000+ evidence-informed, client-friendly therapy tools for busy mental health professionals. Stop spending your nights on Canva and get instant access to everything you need to feel prepared, confident, and creative in every session. It’s 9 PM. Your notes are half-done , and tomorrow’s group session is still just a vague idea in your head You’ve spent the entire day pouring your energy into your clients. You’re a great therapist. You have the clinical skills, the empathy, and the passion. What you don’t have is time. That parent who emailed asking for “something simple” to explain anxiety to their child? That teen who needs a non-cringey worksheet on boundaries? That new group you’d love to launch if you only had the curriculum? All of it falls on your shoulders to create from scratch. So you open a blank document, stare at the blinking cursor, and feel that familiar wave of exhaustion. You know what you want to create, but the gap between the clinical idea and a beautiful, client-ready handout feels a mile wide. IF YOU'RE HONEST, DOES THIS SOUND FAMILIAR? 01 YOUR DOWNLOADS FILE IS A GRAVEYARD Of random PDFs and Pinterest screenshots you swore you’d organize “one day”. 02 YOU KEEP BUYING ONE-OFF RESOURCES But can never find the right one when you actually need it. 03 THE IDEA OF CREATING STRUCTURED, MULTI-SESSION PROGRAMS Feels like a full-time job you don’t have time for. 04 YOU'RE TIRED OF GENERIC, OUTDATED WORKSHEETS That your teen and neurodivergent clients won’t even look at. 05 CREATIVE PREP WORK BLEEDS INTO YOUR EVENINGS AND WEEKENDS Stealing time that should be for you, your family, and your own well-being. 06 YOUR DOWNLOADS FILE IS A GRAVEYARD For your own sanity you’re looking for fresh intervention ideas A GENTLE OBSERVATION YOU ARE NOT SHORT OF CLINICAL SKILLS, YOU ARE SHORT OF TIME. You have folders full of “one day create ” ideas that never quite become actual worksheets. A SILENT THOUGHT “I KNOW WHAT I WANT TO DO CLINICALLY. I JUST DO NOT HAVE THE TIME OR ENERGY TO TURN IN INTO PRETTY, CLIENT-FRIENDLY TOOLS.” MEET THE THERAPY RESOURCE LIBRARY The Therapy Resource Library is a digital membership built for mental health professionals who want evidence-informed, client-friendly tools without spending their nights in Canva . Inside, you get instant access to over 8,000 therapy sheets and tools, plus all future updates. JOIN THE THERAPY RESOURCE LIBRARY Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! EVERYTHING YOU NEED, IN ONE ORGANISED LIBRARY! Imagine typing “ADHD executive function for teens” or “grief group activities” into a search bar and instantly getting dozens of relevant, beautifully designed resources. That’s how the library works. NEVER START FROM SCRATCH AGAIN Instantly access Worksheets, Workbooks, and Toolboxes covering hundreds of topics, from anxiety and depression to trauma and relationships. MAKE THERAPY INTERACTIVE & FUN Change the text and add your own content, including any information that is relevant to share. Then customize the font, size and scale to make it your own. STREAMLINE YOUR PRACTICE Change the text and add your own content, including any information that is relevant to share. Then customize the font, size and scale to make it your own. EDUCATE WITH CONFIDENCE Use our library of Posters and Psychoeducation Handouts to explain complex topics in simple, visual terms. MAKE IT YOUR OWN Customizable Google Docs & Word files allow you to add your branding, tweak language, and tailor any resource to a specific client’s needs. PERFECT FOR TELEHEALTH Fillable PDFs make it easy to work with clients online, seamlessly integrating into your digital workflow. SAY NO MORE, I'M IN! THE TRANSFORMATION THE BEFORE & AFTER WITHOUT THE LIBRARY THE SUNDAY SCRAMBLE Spending hours of unpaid research time looking for the right clinical tools. Folders full of cringey, outdated PDFs that don't match your professional voice. The anxiety of starting every new client session with a blank page. Buying individual resources over and over, losing track of where you saved them. Feeling like you have to be a designer and content writer on top of your caseload. WITH THE LIBRARY THE 5-MINUTE PREP Logging in and finding the perfect, evidence-informed tool in seconds. High-integrity, modern visuals that teens and parents actually enjoy holding. Entering every session feeling structured, creative, and fully prepared. One organized vault that grows with you, keeping your evenings strictly for you. Reclaiming your mental space to focus 100% on the human sitting in front of you. I WANT THIS CLARITY Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! NICE TO MEET YOU, I'M JEMMA HEYDEN I’m a trained mental health professional who’s been working in the mental health space since 2013. I’ve sat in private practice rooms, under-resourced clinics, lively school corridors, and community shelters. I built the Therapy Resource Library the way I wish it had existed when I was seeing a full caseload and trying to plan groups at 10pm, Googling “fun coping skills activity” five minutes before a teen walked in, and sketching diagrams on scrap paper that I knew deserved to become real, usable tools. My background blends psychology, group work, graphic design, and quietly building an online business. That means I care about three things equally: clinical integrity, client-friendly language and visuals, and making your workday simpler, not more complicated. The Library started as my personal toolkit. It’s grown with the input of thousands of mental health professionals around the world, and it keeps evolving as our work evolves. I’d love to have you inside it too. A GENTLE OBSERVATION BUILT BY A MENTAL HEALTH PROFESSIONAL FOR MENTAL HEALTH PROFESSIONALS . LET ME IN! A SNEAK PEAK INSIDE Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! THE INVESTMENT LOGIC WHAT THIS REPLACES When you join the Library, you aren't just adding a subscription, you're subtracting the high cost of doing things the inefficient way. INDIVIDUAL ETSY PURCHASES No more $12-$25 one-off downloads that quickly add up to hundreds. SUNDAY NIGHT RESEARCH Hours of unpaid labor scrolling Pinterest for 'crave-worthy' activities. DESIGN SOFTWARE COSTS Cancel that Canva Pro or expensive design subscription you only use for handouts. THE 'CRINGE' FACTOR Low-quality, clip-art heavy resources that don't match your professional standard. MENTAL OVERLOAD The exhaustion of trying to be a designer, writer, and therapist all at once. WHY THIS IS DIFFERENT TO RANDOM WORKSHEETS ONLINE WHY NOT JUST USE FREE WORKSHEETS FROM THE INTERNET? You could spend your weekend googling “Self-Esteem Worksheet for Teens” and stitching together resources from ten different sites. Or you could log into one Library that is designed for you, by someone who lives in your world. WHAT'S INSIDE THE THERAPY RESOURCE LIBRARY A Comprehensive Collection of Mental Health Resources To Help Streamline Your Workflow, Personalize Your Client Care and Elevate Your Professional Impact. Resource Library Tailored to You! 1000's of Worksheets, Workbooks, Toolboxes, Coping Skill Cards, Journal Prompts Questions Cards, Assessments and More. Suited from children, adolescents, adults to couples, and more Customizable Worksheets! Edit your resources to fit your brand and clients. No need for professional programs simply use Google Docs or Word. Want to keep up with your online clients? Use the fillable PDFs for ease All New Resources Added Monthly! New tools are added frequently! With the option to request specific resources, we grow alongside your practice, ensuring you’re always equipped with the latest and most effective tools Time-Saving Solutions! The resources can help you to bring therapeutic concepts to life, thereby improving client understanding and engagement Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! FREE RESOURCES VS THE THERAPY RESOURCE LIBRARY FREE INTERNET RESOURCE Spending hours of unpaid research time looking for the right clinical tools. Folders full of cringey, outdated PDFs that don't match your professional voice. The anxiety of starting every new client session with a blank page. Buying individual resources over and over, losing track of where you saved them. Feeling like you have to be a designer and content writer on top of your caseload. Feeling like you have to be a designer and content writer on top of your caseload. FEATURE Quality & Vetting Organization Design Customization Scope License THE THERAPY RESOURCE LIBRARY Logging in and finding the perfect, evidence-informed tool in seconds. High-integrity, modern visuals that teens and parents actually enjoy holding. Entering every session feeling structured, creative, & fully prepared One organized vault that grows with you, keeping your evenings strictly for you. Reclaiming your mental space to focus 100% on the human sitting in front of you. Reclaiming your mental space to focus 100% on the human sitting in front of you. I WANT THIS CLARITY Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! Designed for the intentional clinician... A LIBRARY THATNEVER STOPS GROWING CURRENTLY 8000+ ACTIVE TOOLS 01 MONTHLY BUNDLES Fresh worksheets, tools, and coping cards added every single month based on clinical needs. 02 MEMBER REQUESTS Looking for a specific niche tool? Our members vote on upcoming resource releases. 03 LIFETIME PRICE LOCK Your rate never goes up, even as the library grows from 8k to 10k+ high-integrity tools. Start Your Membership Today & Get 6 months of FREE ACCESS to the Therapy Resource Library. Use the code: 6MONTHSFREE at checkout! THE TRANSFORMATION THE BEFORE & AFTER Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! MEMBERSHIP OPTIONS & CURRENT OFFER Start Your Membership Today & Get 6 months of FREE ACCESS to the Therapy Resource Library. Use the code: 6MONTHSFREE at checkout! THERAPY RESOURCE LIBRARY $ 15 15$ Every month +$97 One time joining fee! 6 Months for $97 then $15 per month thereafter JOIN HERE Over 8000 individual resources All new products Customizable Google & Word Docs Fillable workbooks A sharing license Email updates THERAPY RESOURCE LIBRARY - Yearly $ 167 167$ Every year JOIN HERE Over 8000 individual recourses All new products Customizable Google & Word Docs Fillable workbooks A sharing license Email updates A GENTLE OBSERVATION Permission to move at your own pace. You do not need to use the library every day for it to be “worth it.” If one single worksheet helps one client feel more understood this month, the membership has already paid for itself in clinical impact. USE IT AS A TOOL, NOT A CHORE. THE BOUNDARY THIS IS [NOT] A FIT IF: YOU ARE LOOKING FOR WHITE LABEL CONTENT TO RESELL YOU WANT SCRIPTS THAT TELL YOU WORD FOR WORD YOU ARE NOT WORKING WITH CLIENTS AT ALL "We prioritize clinical integrity over generic scale. If you are here for the soul of the work, you are home." FOR THE DEEP WORK WHO [THIS] SPACE IS FOR: PRIVATE PRACTICE THERAPIST, PSYCHOLOGIST OR COUNSELLOR SCHOOL COUNSELOR OR SCHOOL BASED MENTAL HEALTH PROFESSIONAL SOCIAL WORKER OR COMMUNITY MENTAL HEALTH WORKER TELEHEALTH THERAPIST OR ONLINE PRACTITIONER PSYCHIATRIC NURSE OR ALLIED HEALTH PROFESSIONAL IN MENTAL HEALTH THERAPIST IN TRAINING WHO WANTS A STRONG TOOLKIT BEFORE QUALIFYING COACH OR FACILITATOR WHO WORKS IN A MENTAL HEALTH ADJACENT SPACE THIS IS FOR ME STEP 1 JOIN THE THERAPY RESOURCE LIBRARY Navigate to the payment section. Here you will be asked to provide your name and surname for account setup. For payment, we use PayPal & Stripe, highly secure and globally recognized payment gateways. You will need to input your banking details. Make sure your information is accurate before proceeding. STEP 2 LOG IN AND EXPLORE After your purchase, you will be prompted to create your login details for the Therapy Resource Library. Choose a secure username and password that you will remember easily. Make sure to note it down somewhere safe. Once you've set up your account, log in using the credentials you just created. STEP 3 DOWNLOAD WHAT YOU NEED Now that you are logged in, enjoy exploring the Therapy Resource Library. With your membership, you have access to all of the resources which you can use as per your needs. Plus, as a member, you'll receive new tools and resources added to the library as long as your membership is active. Browse through the categories and make the most out of your membership. STEP 4 REACH OUT FOR ASSISTANCE We strive to provide all the resources our members might need. However, if you're looking for something that we don't currently have in our vault, or if you need any additional assistance, don't hesitate to reach out. You can email us at hello@gentleobservations.com . I'm always happy to help. THIS IS FOR ME HOW IT WORKS Get 6 months FREE ACCESS to the Therapy Resource Library. Use code: 6MONTHSFREE at checkout! MEMBERSHIP OPTIONS & CURRENT OFFER Start Your Membership Today & Get 6 months of FREE ACCESS to the Therapy Resource Library. Use the code: 6MONTHSFREE at checkout! THERAPY RESOURCE LIBRARY $ 15 15$ Every month +$97 One time joining fee! 6 Months for $97 then $15 per month thereafter JOIN HERE Over 8000 individual resources All new products Customizable Google & Word Docs Fillable workbooks A sharing license Email updates THERAPY RESOURCE LIBRARY - Yearly $ 167 167$ Every year JOIN HERE Over 8000 individual recourses All new products Customizable Google & Word Docs Fillable workbooks A sharing license Email updates FLEXIBILITY CANCEL ANYTIME WITH ONE CLICK No "gotcha" contracts or hidden cancellation fees. If it's no longer a fit, you can cancel directly from your account settings without having to email anyone. IMMEDIACY INSTANT ACCESS TO THE ARCHIVE The second your purchase is complete, you receive an automated login. No waiting for manual approval. You can start downloading resources immediately. SECURITY SAFE & SECURE TRANSACTIONS We use Stripe and PayPal to process payments. Your sensitive financial data is encrypted and handled by the world's most trusted payment processors. IS THIS AN AUTOMATIC RECURRING SUBSCRIPTION? Change the text and add your own content, including any information that is relevant to share. HOW DOES IT WORK? This is a paragraph where you can include any information you’d like. It’s an opportunity to tell a story about the company. HOW LONG DO I HAVE ACCESS TO THE THERAPY RESOURCE LIBRARY? Describe a feature you’d like to share about this company or highlight a particular service it offers. CAN I CANCEL MY MEMBERSHIP? WILL I LOSE ACCESS TO DOWNLOADED FILES IF MY MEMBERSHIP ENDS? DO YOU OFFER ANY REFUNDS? WHAT KIND OF RESOURCES ARE INSIDE THE LIBRARY? IS THIS SUITABLE FOR ALL AGES? ARE NEW RESOURCES ADDED REGULARLY? CAN I REQUEST A RESOURCE? WHO CAN I SHARE THESE WITH? DO I NEED A PRINTER TO USE THE LIBRARY? WHAT IF I CAN'T ACCESS THE TEMPLATES OR NEED ADDITIONAL SUPPORT? SO YOU MIGHT BE WONDERING... IS THIS AN AUTOMATIC RECURRING SUBSCRIPTION? That depends on the offer you joined through. If you purchased a membership plan, it will renew automatically unless you cancel. If you joined through a once-off or fixed-access offer, you will only be charged for that access period unless you choose to continue. Everything will always be clearly shown on the sales page and at checkout. HOW DOES IT WORK? Once you join, you’ll get access to the Therapy Resource Library, a growing collection of ready-to-use mental health resources for therapists, counsellors, psychologists, social workers, and helping professionals. You can browse the library, download the resources you need, and use them in your work with clients, students, or groups, within the terms of your license. HOW LONG DO I HAVE ACCESS TO THE THERAPY RESOURCE LIBRARY? You’ll have access for the length of the plan or offer you purchased. If you are on an active membership, you’ll keep access for as long as your subscription remains active. If you joined through a fixed-term offer, your access will last for that set period. CAN I CANCEL MY MEMBERSHIP? Yes, you can cancel before your next renewal date if you do not wish to continue. Your access will remain active until the end of your current billing period. WILL I LOSE ACCESS TO DOWNLOADED FILES IF MY MEMBERSHIP ENDS? Any files you downloaded during your active membership are yours to keep for your own licensed use, but you will lose access to the library itself and any future updates or new resources once your membership ends. DO YOU OFFER ANY REFUNDS? Because this is a digital product with instant access, refunds are generally not offered once purchase has been made. Please read the sales page carefully before buying, and feel free to reach out with any questions beforehand. If you have a technical issue accessing the library, I’m always happy to help. WHAT KIND OF RESOURCES ARE INSIDE THE LIBRARY? The library includes a wide range of therapy resources such as worksheets, workbooks, psychoeducation handouts, games, card decks, discussion tools, and other practical resources designed to save you time and support meaningful work with clients. IS THIS SUITABLE FOR ALL AGES? The library includes resources for different age groups and settings. Individual resources may be more suited to children, teens, or adults, so it’s always a good idea to read the product description or preview before using. ARE NEW RESOURCES ADDED REGULARLY? Yes. The library is designed to keep growing, with new resources added over time so members continue getting fresh, useful material. CAN I REQUEST A RESOURCE? Yes, member feedback and requests help shape what gets created next, and I love hearing what would support your work best. WHO CAN I SHARE THESE WITH? Your purchase gives one professional access to use the resources in their own work with clients, students, or groups. You may not share, forward, resell, upload, or distribute the files to colleagues, teams, organisations, or online communities unless you have purchased the appropriate license. If you need wider use, please get in touch and I’ll point you to the best option. DO I NEED A PRINTER TO USE THE LIBRARY? No. Many of the resources can be used digitally, whether that is by screen sharing, sending as homework, or using them on a tablet or computer. Printing is helpful, but it is not essential. WHAT IF I CAN'T ACCESS THE TEMPLATES OR NEED ADDITIONAL SUPPORT? I’m always happy to help in any way possible! Just send me an email at hello@gentleobservations.com and I’ll get back to you within 48 business hours. YOU DO NOT HAVE TO KEEP DOING IT THE HARD WAY You can spend another year creating everything from scratch, digging through random downloads, playing with all the different AI tools and feeling secretly behind on resources. Or you can log into one Library, type in what you are looking for, and find a tool that is ready for your next session. If you want your days to feel lighter, your sessions to feel more structured and creative, and your evenings to belong to you again, the Therapy Resource Library is here to support that. COUNT ME IN

Privacy Policy 1. Introduction This Privacy Policy explains how Jemma Heydenrych, trading as Gentle Observations, collects, uses, stores, shares, and protects your personal information when you visit or use gentleobservations.com. Gentle Observations is the data controller for the purposes of this Privacy Policy. We decide how and why your personal information is processed. This website is built and hosted on the Wix platform. Wix.com Ltd. acts as a data processor on our behalf, providing the hosting, security, and technical infrastructure that makes this website operate. For details of how Wix handles data at the platform level, please refer to the Wix Privacy Policy at wix.com/about/privacy. We are committed to handling your personal information responsibly and in accordance with the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) for visitors in the European Union and United Kingdom, the California Consumer Privacy Act (CCPA/CPRA) for visitors in California, and applicable data protection laws in other jurisdictions where our users are located. By using this website, accessing our resources, signing up for a membership, or purchasing from our shop, you acknowledge that you have read and understood this Privacy Policy. Our Terms and Conditions, available at gentleobservations.com/terms-and-conditions, also govern your use of this website. This Privacy Policy is permanently available at gentleobservations.com/privacy-policy. Please read both documents together. 2. Who We Are Data Controller: Jemma Heydenrych, trading as Gentle Observations Website: gentleobservations.com Location: Cape Town, South Africa Registered in: the Republic of South Africa and the State of New Mexico, United States of America Privacy enquiries: hello@gentleobservations.com 3. What Personal Data We Collect We collect personal information in the following categories, depending on how you interact with this website. Information you provide directly Contact enquiries: When you use our contact form, we collect your name, email address, and the content of your message. Account registration: When you create a free account to access the Freebie Library, or a paid account for the Therapy Resource Library membership, we collect your name and email address. Your account is secured with a password, which is encrypted and not accessible to us. Purchases: When you make a purchase through our shop, we collect your name, email address, and billing information including billing address. Payment card details are processed directly by PayPal and Stripe, our payment processors, and are not stored by Gentle Observations. Membership subscriptions: When you subscribe to a paid membership tier via Wix Pricing Plans, we collect the same information as for purchases, plus your membership plan details and subscription history. Email sign-ups: When you sign up for our newsletter or email list, we collect your email address and, where provided, your name. Blog comments: When you post a comment on the Gentle Observations blog, your display name and comment text are published publicly on the site. Your email address and IP address are also collected at the point of submission but are not displayed publicly. This information is used to manage comments and prevent spam. Information collected automatically When you visit this website, certain information is collected automatically by the Wix platform and our analytics tools. This includes your IP address, browser type and version, device type and operating system, the pages you visit on this site, the time and duration of your visit, the website that referred you to this site, and general geographic location derived from your IP address. Information from third-party tools This website uses Wix Analytics, Google Analytics, and Facebook Pixel for analytics and marketing purposes, Wix Ascend for email marketing, and PayPal and Stripe for payment processing. These tools are described in Sections 8 and 9. 4. How We Collect Your Data Contact form: When you submit an enquiry, your name, email address, and message are sent to us via the Wix platform. Account registration: When you create an account in the Wix Members Area, the Wix platform collects and stores your registration details. Shop checkout: When you purchase a digital product from our shop, personal and billing information is collected through the Wix Stores checkout process and passed to PayPal or Stripe for payment processing, depending on the method chosen at checkout. Membership subscription: When you subscribe to a membership tier through Wix Pricing Plans, your details are collected at the point of payment. Email sign-up: When you opt in to our email list through a sign-up form on the site, your email address is captured via Wix Ascend, our email marketing platform. Blog comments: When you submit a comment on a blog post, your display name, comment content, email address, and IP address are collected through the Wix platform. Automated data collection: The Wix platform, Google Analytics, and Facebook Pixel automatically collect technical and behavioural data when you visit the site, as described in Section 9. 5. Why We Collect Your Data We collect and process your personal data only for specific, lawful purposes. The following sets out each category of data, why we collect it, the lawful basis under GDPR, and how long we keep it. Name and email (contact form) Purpose: To respond to your enquiry Lawful basis: Legitimate interest How long we keep it: 3 years from date of last contact, in line with the standard prescription period for civil claims under the Prescription Act 68 of 1969 (South Africa) Account registration data Purpose: To provide access to the Freebie Library or paid membership Lawful basis: Contract How long we keep it: Duration of active account. Accounts inactive for 24 months are flagged for deletion. Data is deleted within 90 days of account closure or confirmed inactivity. Purchase and billing data Purpose: To process your purchase, fulfil your order, and meet financial record-keeping obligations Lawful basis: Contract / Legal obligation How long we keep it: 7 years from date of transaction. South African law (Tax Administration Act 28 of 2011) requires a minimum of 5 years. US IRS requirements require 7 years. The higher standard applies. Membership subscription data Purpose: To manage your membership, process recurring payments, and provide access to resources Lawful basis: Contract How long we keep it: Duration of active subscription, plus 3 years after cancellation or lapse, covering the standard contractual dispute window under South African law. Financial records within this data are subject to the 7-year rule above. Email address (newsletter) Purpose: To send updates, resources, and promotional content you have opted into Lawful basis: Consent How long we keep it: Until you unsubscribe. Deleted within 30 days of unsubscribe. Consent records are retained for 3 years after unsubscribe as evidence of lawful processing. Blog comment data (display name, email, IP address) Purpose: To publish approved comments publicly and prevent spam Lawful basis: Legitimate interest How long we keep it: For the duration the associated blog post is published, plus 12 months after the post is removed. IP address data is deleted 12 months from submission date. Technical and analytics data (IP address, device, behaviour patterns) Purpose: To understand how visitors use the site and improve its performance; to measure the effectiveness of marketing Lawful basis: Legitimate interest / Consent (for non-essential cookies) How long we keep it: Wix Analytics: up to 14 months. Google Analytics: 14 months (configured in account settings). Facebook Pixel: governed by Meta's data retention policies, available at facebook.com/privacy. Retention periods are reviewed annually to ensure they remain appropriate and legally current. These periods are set with reference to the Prescription Act 68 of 1969, the Tax Administration Act 28 of 2011, IRS requirements, GDPR Article 5(1)(e), and POPIA Section 14. Data Controller: Jemma Heydenrych, trading as Gentle Observations Website: gentleobservations.com Location: Cape Town, South Africa Registered in: the Republic of South Africa and the State of New Mexico, United States of America Privacy enquiries: hello@gentleobservations.com 6. How We Store and Protect Your Data This website is hosted on the Wix platform. Your data is stored on Wix’s secure servers, which are protected by industry-standard security measures including encryption, firewalls, and access controls. Wix operates a global infrastructure and your data may be stored on servers located in the United States or other countries. For details of Wix’s security practices, please refer to the Wix Privacy Policy at wix.com/about/privacy. Payments made through this website are processed by PayPal and Stripe, both of which adhere to the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your full payment card details. Your card information is handled entirely by the relevant payment processor and is not accessible to Gentle Observations. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. No method of electronic transmission or storage is completely secure, but we do our best to protect your personal information. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and, where required by applicable law, the relevant supervisory authority as soon as reasonably practicable. 7. How Long We Keep Your Data We retain your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Specific retention periods for each data type are set out in the table in Section 5. These periods are set with reference to the Prescription Act 68 of 1969 and the Tax Administration Act 28 of 2011 in South Africa, Internal Revenue Service requirements in the United States, and the storage limitation principles under GDPR and POPIA. When personal data is no longer needed, we delete or anonymise it. You may request deletion of your personal data at any time by contacting hello@gentleobservations.com , subject to any legal obligations we have to retain certain records. See Section 11 for how to exercise this right. 8. Who We Share Your Data With We do not sell your personal data to any third party. We share your data only with the following recipients where necessary to operate this website and deliver our services. Wix.com Ltd. Our website is built and hosted on the Wix platform. Wix processes data on our behalf as part of providing hosting, security, analytics, membership management, and payment infrastructure. Wix is bound by data processing agreements and is not permitted to use your data for its own commercial purposes. Wix Privacy Policy: wix.com/about/privacy PayPal PayPal processes payment transactions made through this site. When you pay via PayPal, your name, billing address, and payment details are transmitted securely to PayPal. We receive confirmation of successful payment but do not have access to your full card details. PayPal Privacy Policy: paypal.com/privacy Stripe Stripe processes card payment transactions made through this site. When you pay via Stripe, your name, billing address, and card details are transmitted securely to Stripe. We receive confirmation of successful payment but do not have access to your full card details. Stripe Privacy Policy: stripe.com/privacy Wix Ascend We use Wix Ascend to send email marketing campaigns, newsletters, and automated email sequences to subscribers. Your name and email address are stored within Wix Ascend when you subscribe. Wix Ascend operates as part of the Wix platform infrastructure. Wix Analytics Wix Analytics is enabled by default on all Wix-hosted websites and collects anonymised and aggregated data about site visitors including page views, session duration, device types, and general geographic location. This data is processed by Wix as part of the platform. Google Analytics We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with this website. Google Analytics collects data including your IP address (anonymised), device type, browser, pages visited, session duration, and referral source. This data is transmitted to and stored on Google's servers. Google may use this data in accordance with its own privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout. Google Privacy Policy: policies.google.com/privacy Facebook Pixel We use the Facebook Pixel, a tool provided by Meta Platforms, Inc., to measure the effectiveness of our advertising and to understand how visitors use our website after seeing our ads on Facebook and Instagram. The Facebook Pixel collects data including your IP address, browser information, pages visited, and actions taken on the site. This data is transmitted to Meta and may be used to show you relevant advertising on Meta platforms. You can manage your advertising preferences through your Facebook settings or via the Digital Advertising Alliance opt-out tool at optout.aboutads.info. Meta Privacy Policy: facebook.com/privacy Legal and regulatory authorities We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required to do so by applicable law, or where necessary to protect our legal rights, prevent fraud, or ensure the safety of our users. Business transfers In the event that Gentle Observations is sold, merged, or its assets transferred to another entity, your personal data may be transferred as part of that transaction. We will notify you of any such change and ensure your data continues to be protected in accordance with this Privacy Policy. 9. Cookies and Tracking Technologies Cookies are small text files stored on your device when you visit a website. They help the website function correctly, remember your preferences, and collect information about how visitors use the site. Essential cookies All websites built on the Wix platform use essential cookies. These are placed by Wix automatically and are required for the site to function. They manage login sessions, maintain security, and ensure the platform operates correctly. These cookies cannot be switched off without breaking the site's basic functionality and do not collect personal information for marketing purposes. Analytics cookies This site uses Wix Analytics and Google Analytics, which place cookies to collect information about how visitors use the site, including which pages are visited, how long visitors stay, and where they come from. Google Analytics uses cookies including _ga and _gid to distinguish users and sessions. This data is collected in anonymised form and used to improve the site. Marketing and advertising cookies This site uses the Facebook Pixel, which places cookies to track visitor behaviour across sessions and connect that behaviour to your activity on Meta platforms including Facebook and Instagram. This allows us to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. Facebook Pixel cookies include _fbp and _fbc. Cookie consent This site has a cookie consent mechanism in place. For visitors in the European Union and United Kingdom, non-essential cookies including analytics and marketing cookies are not placed until you have given your consent through the cookie consent banner. You may withdraw your consent or update your preferences at any time through the banner settings. Managing your cookies You can also manage or disable cookies through your browser settings at any time. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Please note that disabling essential cookies will affect the functionality of this website. To opt out of Google Analytics specifically, use the browser add-on at tools.google.com/dlpage/gaoptout. To manage your Facebook advertising preferences, visit your Facebook settings or optout.aboutads.info. 10. Your Rights Depending on your location, you have specific rights regarding your personal data. To exercise any of these rights, please contact us using the details in Section 11. Rights under POPIA (South Africa -- applies to all users of this site) As a South Africa-registered business, POPIA is our primary data protection obligation. All users have the right to access the personal information we hold about them, to request correction of inaccurate or incomplete information, to request deletion of personal information where it is no longer required or has been collected unlawfully, to object to the processing of their personal information, and to submit a complaint to the Information Regulator of South Africa. Information Regulator of South Africa: inforegulator.org.za | complaints.IR@justice.gov.za | +27 (0)10 023 5207 Rights under GDPR (EU and UK users) If you are located in the EU or UK, you have the following rights under GDPR: the right of access (request a copy of your personal data), the right to rectification (request correction of inaccurate data), the right to erasure (request deletion in certain circumstances), the right to restriction of processing, the right to data portability, the right to object to processing based on legitimate interests, the right to withdraw consent at any time without affecting the lawfulness of prior processing, and the right to lodge a complaint with your local supervisory authority. In the UK this is the Information Commissioner's Office at ico.org.uk. In the EU it is the authority in your country of residence, listed at edpb.europa.eu. We will respond to all GDPR rights requests within 30 days of receipt. Rights under CCPA/CPRA (California residents) If you are a California resident, you have the right to know what personal information we collect about you, the right to delete your personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising any of these rights. We do not sell your personal information. We will respond to CCPA rights requests within 45 days of receipt. 11. How to Exercise Your Rights To exercise any of your data rights, please contact us at hello@gentleobservations.com . Please include your name, the email address associated with your account if applicable, a clear description of the right you wish to exercise, and any details that will help us locate your data. We may need to verify your identity before processing your request. We will acknowledge your request within 5 business days and aim to complete all requests within 30 days. Where a request is complex, we may extend this by a further 30 days and will notify you if this applies. Some data cannot be deleted on request if we are legally required to retain it, for example financial transaction records within their statutory retention period. Where we cannot fulfil a deletion request in full, we will explain the specific reason in our response. 12. Marketing Communications We use Wix Ascend to send email communications to subscribers who have opted in to hear from us. These may include new resource announcements, blog updates, membership news, and promotional offers relevant to mental health care professionals. We also use automated email sequences triggered by actions you take on the site, such as account creation, purchase confirmation, and membership welcome sequences. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting hello@gentleobservations.com . Opting out of marketing emails will not affect transactional and account-related emails. We only send marketing communications to people who have actively opted in and we do not purchase email lists. 13. Children's Privacy This website and its resources are intended for qualified mental health care professionals and adult practitioners. This site is not directed at children under the age of 18 and we do not knowingly collect personal data from anyone under 18. If you believe a child under 18 has provided personal information to us without appropriate consent, please contact hello@gentleobservations.com and we will take prompt steps to delete that information. 14. International Data Transfers Gentle Observations is registered in both South Africa and the State of New Mexico, United States of America. Our website is hosted on the Wix platform, which operates a global infrastructure. Your personal data may be stored or processed in countries outside your country of residence, including the United States and other countries where Wix, Google, or Meta maintain servers. For EU and UK users: Wix participates in the EU-US Data Privacy Framework, which provides an appropriate safeguard for transfers from the EU and UK to the United States. Google and Meta also participate in relevant data transfer frameworks for international processing. Where data is transferred to other countries, appropriate safeguards are applied as required by GDPR. For South African users: Under POPIA, cross-border transfers of personal data are permitted where the recipient country has adequate data protection laws or where appropriate contractual safeguards are in place. We take reasonable steps to ensure that all international transfers of your data meet POPIA requirements. 15. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our data practices, the tools we use, applicable laws, or our business operations. The Last Updated date at the top of this page will always reflect when the most recent version was published. When we make material changes that meaningfully affect how we collect or use your personal data or the rights available to you, we will notify registered users and active subscribers by email in advance of those changes taking effect. Your continued use of this website after any updates constitutes your acceptance of the revised policy. 16. Contact and Complaints If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us: Jemma Heydenrych Trading as Gentle Observations Cape Town, South Africa hello@gentleobservations.com If you feel your privacy rights have not been adequately addressed, you have the right to escalate your complaint to the relevant supervisory authority for your jurisdiction. Information Regulator of South Africa inforegulator.org.za | complaints.IR@justice.gov.za | +27 (0)10 023 5207 Information Commissioner's Office (UK) ico.org.uk | 0303 123 1113 EU supervisory authority Contact the authority in your country of residence. Full list at edpb.europa.eu. California Privacy Protection Agency cppa.ca.gov | For CCPA requests, contact hello@gentleobservations.com directly.

Terms & Conditions 1. Introduction This website is owned and operated by Jemma Heydenrych, trading as Gentle Observations. These Terms and Conditions set out the rules under which you may use this website and the services, products, and resources available at gentleobservations.com. Gentle Observations offers digital tools and resources designed for mental health care professionals, an online shop where these digital products can be purchased, a paid membership (the Therapy Resource Library) providing access to a curated library of resources, a free-to-join Freebie Library available to all registered users, and a blog containing professional insights and informational content. By accessing or using this website in any way, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree to these Terms, please leave this website immediately and do not purchase or access any products or services. 2. Eligibility To use this website and access its products, resources, and membership, you must have the legal authority, right, and freedom to enter into these Terms and Conditions as a binding agreement. You must not use this website or access any of its services if doing so is prohibited in your country or under any law or regulation applicable to you. While there is no minimum age restriction imposed by Gentle Observations, it is your responsibility to ensure that your use of this website complies with the laws of your jurisdiction. By using this website, you represent and warrant that your use is lawful in your location. Access to paid membership content and digital products requires the creation of an account. By creating an account, you agree to provide accurate and complete information, to keep your login credentials confidential, and to notify hello@gentleobservations.com immediately if you become aware of any unauthorised use of your account. 3. Important Professional Disclaimer The tools, resources, templates, and blog content available on this website are intended to support the professional practice of qualified mental health care professionals. They are educational and practical resources only. Nothing on this website constitutes clinical advice, medical advice, psychological treatment, or a therapeutic intervention of any kind. The content on this website is not a substitute for professional supervision, clinical training, or the guidance of a licensed mental health authority or regulatory body. By accessing, downloading, or using any product or resource from Gentle Observations, whether through a paid purchase, the Therapy Resource Library membership, or the free Freebie Library, you accept full responsibility for how those resources are applied within your practice. Jemma Heydenrych and Gentle Observations accept no liability for any outcomes arising from the use or misuse of any tool, template, or resource available on this website, regardless of whether it was obtained through a paid or free tier. 4. Key Commercial Terms When you purchase a product or membership through this website, you enter into a legally binding agreement to complete that purchase. You are responsible for reading all product descriptions carefully before committing to a purchase. All prices displayed on this website are in the currency shown at the time of purchase. Gentle Observations reserves the right to change pricing at any time and to correct any pricing errors that may appear on the site. The price applicable to your purchase is the price confirmed at the point of checkout. Any applicable taxes or transaction fees will be applied at checkout and are the responsibility of the purchaser. Additional information about pricing is available on the relevant product and checkout pages. Membership subscriptions are billed on a recurring basis as set out at the time of sign-up. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You are responsible for managing your subscription settings through your account. 5. Digital Products and Licensing All products sold through the Gentle Observations shop are digital products. Upon purchase, you are granted a limited, non-exclusive, non-transferable licence to use the product for your own personal professional practice only. You may not resell, redistribute, share access to, sublicence, copy, modify for redistribution, or otherwise transfer any digital product purchased from this website to any third party without prior written permission from Jemma Heydenrych. Products purchased through the membership are accessible only while your membership subscription is active. If your subscription lapses or is cancelled, your access to membership-only content will cease. Products purchased separately through the shop remain available to you after purchase, subject to these licensing terms. Some resources available through the shop and membership are built using Canva templates. These templates may contain Canva Pro elements. While every effort is made to use freely accessible elements, Canva updates its platform and access policies regularly and without notice. Gentle Observations cannot be held liable for any additional costs you may incur as a result of changes to Canva's access tiers or element availability. It is your responsibility to verify the accessibility of any Canva elements within a template before use. 6. Returns and Refunds Because all products sold through Gentle Observations are digital and are made available for download or access immediately upon purchase, all sales are final. We do not offer refunds or exchanges on digital products once they have been accessed or downloaded. If you experience a technical issue that prevents you from accessing a product you have purchased, please contact hello@gentleobservations.com within 7 days of purchase. We will do our best to resolve any genuine technical difficulties promptly. For membership subscriptions, you may cancel at any time through your account settings. Cancellation will take effect at the end of your current billing period. No partial refunds are issued for unused portions of a billing period. Gentle Observations reserves the right to assess refund requests on a case-by-case basis in exceptional circumstances. Any decision to offer a refund outside of these terms is made entirely at our discretion and does not create a precedent or obligation. 7. Membership Terms Access to the Gentle Observations membership library is granted through a paid subscription managed via the Wix Pricing Plans system. Your membership gives you access to the resources, tools, and content available in the membership area for the duration of your active subscription. Membership content is for your personal professional use only and may not be shared with, forwarded to, or accessed by any person other than the registered account holder. Sharing login credentials or membership content with others is a breach of these Terms and may result in your account being suspended or terminated without refund. The content available within the membership may be updated, amended, added to, or removed at any time. Gentle Observations does not guarantee that any specific resource will remain available throughout your subscription period. The following usage rules apply to all resources accessed through the membership. Members may not resell, edit for resale, or otherwise commercialise any resource obtained through the membership. Resources are licensed for personal use within your own professional practice only. You may not use membership resources as the primary feature or main selling point of any membership programme, online course, or subscription service you operate. Resources may be supplementary to your own content but must not be the core offering. Members may not distribute unedited Word document or Canva template links to any third party. The ability to customise resources is a feature provided for members to adapt materials to suit their own clients. Members may share finalised, edited versions of resources (for example, as JPG, PNG, or PDF files) with their own clients, but the original editable links must not be shared or forwarded. Membership resources are intended for use by mental health professionals working in small private practices, NGOs, and similar settings. The membership is not an outsourcing service and is not intended for use by graphic designers, large organisations, or individuals who intend to reproduce or redistribute resources at scale. Gentle Observations reserves the right to refuse access to any member whose use does not align with this intended purpose. Members are also expected to maintain professional conduct at all times. Constructive feedback is welcomed, but defamatory or disparaging statements about Gentle Observations, its products, or its services are a breach of these Terms. Resources are offered in two formats where available. The Stylised Version is the original design and includes US Letter size, A4 size, and a fillable PDF format. This version is also available to purchase individually through the shop. The Word or Google Doc version is a simplified adaptation, as the formatting capabilities of those platforms are more limited. Not all resources have been converted to Word or Google Doc format. Currently, conversion is prioritised for workbooks and worksheets. If a specific resource is not yet available in your preferred format, you are welcome to submit a request and Gentle Observations will prioritise its conversion where possible. By agreeing to these Terms, you acknowledge that a particular resource may not yet be available in all formats. Gentle Observations reserves the right to refuse any resource request at its discretion, including requests that do not align with the intended purpose of the membership, do not meet content standards, or are outside the scope of what the membership offers. Gentle Observations also reserves the right to use member comments, reviews, and messages as marketing and promotional material. Where feedback is shared publicly or used in marketing, identifying details will be handled with care. 8. Freebie Library Gentle Observations offers a Freebie Library, a free-to-access collection of resources and tools available to all registered users of this website. Access to the Freebie Library requires the creation of a free account using the Wix Members Area. By creating an account and accessing the Freebie Library, you agree to be bound by these Terms and Conditions in full, including all usage restrictions set out in this document. The fact that Freebie Library resources are available at no cost does not alter the usage restrictions that apply to them. All resources in the Freebie Library are subject to the same rules as those in the paid Therapy Resource Library. Specifically, Freebie Library resources may not be resold, edited for resale, or commercialised in any way. They may not be used as the primary feature or main selling point of any course, membership, or subscription you operate. Original editable links may not be shared with third parties. Finalised, client-ready versions (PDF, JPG, PNG) may be shared with your own clients. The intended audience and professional conduct requirements described in Section 7 apply equally to users of the Freebie Library. By registering for a free account to access the Freebie Library, you acknowledge that your personal information will be collected and handled in accordance with our Privacy Policy. Please refer to Section 14 of these Terms and our Privacy Policy for full details of how your data is used. Gentle Observations reserves the right to remove, update, or change the resources available in the Freebie Library at any time without notice. Access to the Freebie Library may be suspended or revoked if a user is found to have breached these Terms, including the usage restrictions described above. Gentle Observations also reserves the right to use feedback, comments, or reviews submitted by Freebie Library users as marketing or promotional material, handled with the same care described in Section 7. 9. Right to Change the Offering Gentle Observations may, without prior notice, change, update, or discontinue any product, resource, service, or feature available on this website. We may also impose limits on certain features or restrict access to parts of the website, temporarily or permanently, for any reason. We are not liable to you or to any third party for any modification, suspension, or discontinuation of any product or service. 10. Intellectual Property All content on this website, including but not limited to text, blog posts, images, graphics, logos, digital tools, templates, worksheets, and other resources, is the intellectual property of Jemma Heydenrych and Gentle Observations, or is used under licence. Nothing on this website grants you any intellectual property rights in any content or material beyond the limited personal professional licence described in Section 5. You may not reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content from this website without prior written permission. If you believe any content on this website infringes your intellectual property rights, please contact hello@gentleobservations.com with full details of the claim. 11. Account Suspension and Termination Gentle Observations reserves the right to suspend or permanently terminate your account and access to any products or membership content, without notice, if you are found to have violated any provision of these Terms and Conditions or any applicable law. You may request the deletion of your account at any time by contacting hello@gentleobservations.com . Deletion of your account will not result in a refund of any fees paid, and you will lose access to any membership content or purchased resources stored within your account. Where a subscription is terminated for breach of these Terms, no refund will be issued for the remaining subscription period. 12. Acceptable Use By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit the use and enjoyment of this website by any third party. You must not use this website to post, share, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable. You must not attempt to gain unauthorised access to any part of this website, its server, or any database connected to it. You must not use the website to distribute unsolicited commercial communications or engage in any data scraping, crawling, or automated data extraction without prior written consent. 13. Third-Party Links and Services This website may contain links to third-party websites or make use of third-party tools and services, including payment processing and membership management platforms. These links and integrations are provided for convenience only. Gentle Observations has no control over the content, practices, or policies of third-party websites or services and accepts no responsibility for them. Accessing any third-party website or service through a link on this site is done entirely at your own risk, and you are encouraged to review the terms and privacy policies of any third-party service you use. 14. Privacy and Data Your use of this website is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our Privacy Policy sets out how we collect, use, store, and protect your personal information, including information gathered through contact forms, newsletter sign-ups, account registration, and purchases. Gentle Observations is committed to handling your personal data responsibly and in accordance with applicable data protection legislation. Jemma Heydenrych and Gentle Observations are registered in both South Africa and the State of New Mexico, United States, which means the business has data protection obligations under multiple frameworks. Our obligations include the Protection of Personal Information Act (POPIA) in South Africa, applicable United States federal consumer protection and data regulations enforced by the FTC, and the New Mexico Data Breach Notification Act. We also acknowledge the rights of users under the General Data Protection Regulation (GDPR) for visitors in the European Union and United Kingdom, and the California Consumer Privacy Act (CCPA) for visitors in California. We respect these rights and encourage any user with data-related enquiries to contact us at hello@gentleobservations.com so we can assist appropriately. This website may use cookies. Please refer to our Cookie Policy or Privacy Policy for details on how cookies are used on this site and how you can manage your preferences. Our Privacy Policy here. 15. Promotional Communications If you have opted in to receive communications from Gentle Observations, you may receive emails and other messages via Wix Ascend, our email marketing and automation platform. These communications may include newsletters, new resource announcements, promotional offers, membership updates, and content relevant to mental health care professionals. In addition to manually sent campaigns, we use automated email sequences that may be triggered by actions you take on the site, such as creating an account, completing a purchase, or joining the Freebie Library. These automated messages form part of our communication system and are also subject to your opt-in preferences. You can unsubscribe from promotional communications at any time by using the unsubscribe link in any email, or by contacting hello@gentleobservations.com . Please note that even if you unsubscribe from marketing communications, we may still send you transactional emails related to your account or purchases. 16. Indemnification You agree to indemnify, defend, and hold harmless Jemma Heydenrych and Gentle Observations from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of this website, your breach of these Terms and Conditions, or your violation of any third-party rights. 17. Limitation of Liability To the fullest extent permitted by applicable law, Jemma Heydenrych and Gentle Observations shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or relating to your use of, or inability to use, this website or any product or service offered through it. This includes, without limitation, any loss of income, loss of data, loss of professional opportunity, or any damages arising from your use of any resource, tool, or template in your professional practice. Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to Gentle Observations in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits our liability for fraud, personal injury, or any other liability that cannot lawfully be excluded under South African law, United States federal law, the laws of the State of New Mexico, or, where applicable, the mandatory laws of your jurisdiction. If you are located in a country or US state where consumer protection laws provide you with rights that cannot be waived by contract, those rights are not affected by these Terms. 18. Disclaimer of Warranties This website and all content, products, and resources available through it are provided on an 'as is' and 'as available' basis, without warranties of any kind, whether express or implied. Gentle Observations does not warrant that this website will be uninterrupted, error-free, or free from viruses or other harmful components. While every effort is made to ensure that the information and resources on this website are accurate and up to date, Gentle Observations makes no representations or warranties regarding the completeness, accuracy, or suitability of any content for your specific professional context. 19. Changes to These Terms Gentle Observations may update or modify these Terms and Conditions at any time. The 'Last Updated' date at the top of this page reflects the date of the most recent revision, and this date will be updated each time any change is made, whether material or minor. When material changes are made, changes that meaningfully affect your rights, obligations, or how you may use this website or its products, we will endeavour to notify registered users and active members by email in advance of those changes taking effect. Non-material updates such as the addition of new product tiers, bundles, or minor clarifications may be made without direct notification beyond the updated date on this page. Your continued use of this website and its products after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the website and, where applicable, cancel your membership or account. You are encouraged to review these Terms periodically to stay informed of any changes. Your continued use of this website after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you should stop using the website and, where applicable, cancel your membership or account. 20. Governing Law and Dispute Resolution These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Jemma Heydenrych and Gentle Observations are registered in both South Africa and the State of New Mexico, United States. South African law is the primary governing law for this website and the relationship between Gentle Observations and its users. Where a dispute involves the business activities conducted under the New Mexico registration, the laws of the State of New Mexico and applicable United States federal law may also apply. We acknowledge that users in other countries may retain rights under their local mandatory consumer protection and data privacy laws that cannot be overridden by contract. Nothing in these Terms is intended to limit those rights where applicable law does not permit such limitation. Any disputes arising out of or in connection with these Terms or your use of this website shall first be attempted to be resolved through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, both parties agree to attempt resolution through mediation before pursuing any formal legal proceedings. Should mediation fail, any unresolved disputes shall be subject to the jurisdiction of the courts of South Africa or, where the dispute relates to business activities under the New Mexico registration, the courts of the State of New Mexico. This is subject to any mandatory local laws in your country of residence that require disputes to be resolved in your local courts. 21. Contact Information If you have any questions, concerns, or enquiries regarding these Terms and Conditions, please get in touch: Jemma Heydenrych Trading as Gentle Observations gentleobservations.com hello@gentleobservations.com Last Updated: 24 April 2026 To the fullest extent permitted by applicable law, Jemma Heydenrych and Gentle Observations shall not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or relating to your use of, or inability to use, this website or any product or service offered through it. This includes, without limitation, any loss of income, loss of data, loss of professional opportunity, or any damages arising from your use of any resource, tool, or template in your professional practice. Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to Gentle Observations in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits our liability for fraud, personal injury, or any other liability that cannot lawfully be excluded under South African law, United States federal law, the laws of the State of New Mexico, or, where applicable, the mandatory laws of your jurisdiction. If you are located in a country or US state where consumer protection laws provide you with rights that cannot be waived by contract, those rights are not affected by these Terms.