REFUND POLICY
Refund Policy for Digital Products
Overview
Due to the digital nature of our products, all sales are final. Once a purchase is completed, no refunds will be issued. We understand that there may be exceptional circumstances, and we are committed to ensuring your satisfaction with our products.
No Refunds
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All Sales Are Final: Once a digital product has been purchased and delivered, it cannot be returned, and no refunds will be offered. This policy applies to all digital downloads, including but not limited to worksheets, templates, and other resources.
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Digital Nature: Due to the immediate access and irrevocable nature of digital goods, we are unable to offer refunds. This ensures that all customers receive the same quality of service and access to resources.
Customer Satisfaction
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Commitment to Quality: We are dedicated to providing high-quality resources and excellent customer service. If you encounter any issues with your purchase, please reach out to us.
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Contact Us: Should you have any concerns or experience any problems with your digital product, please contact us at hello@gentleobservations.com. Our team will be happy to assist you and address any issues you may have.
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Resolution of Issues: We are committed to resolving any problems to your satisfaction. Whether it’s providing assistance with downloading or using the product, or addressing any other concerns, we are here to help.
By purchasing our digital products, you agree to this refund policy. Thank you for your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact us.​
Refund Policy for The Therapy Resource Library
Overview
Memberships to The Therapy Resource Library provide access to a vast collection of digital resources. Due to the digital and subscription-based nature of our service, all membership sales are final and non-refundable. However, memberships can be canceled at any time. We are dedicated to customer satisfaction and will address any concerns you may have regarding your membership experience.
No Refunds
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All Sales Are Final: Once a membership to The Therapy Resource Library has been purchased, it cannot be returned, and no refunds will be issued. This policy applies to all subscription levels and periods.
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Digital Nature: Given the instant access to thousands of digital resources upon subscription, refunds are not possible. This policy ensures fairness and consistency for all members.
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Cancellation Policy: Memberships can be canceled at any time. However, no refund will be offered, regardless of when the cancellation occurs.
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Usage Irrelevant to Refunds: No refunds will be issued based on the number of resources a member has or has not downloaded. Access to the full library is provided upon subscription, and usage is at the discretion of the member.
Customer Satisfaction
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Commitment to Quality: We strive to offer high-quality resources and exceptional customer service. If you encounter any issues with your membership or the resources provided, please reach out to us.
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Contact Us: For any concerns or issues with your membership, please contact us at hello@gentleobservations.com. Our support team is available to assist you with any questions or problems you may encounter.
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Resolution of Issues: We are committed to resolving any issues to ensure your satisfaction with The Therapy Resource Library. Whether it’s assistance with accessing resources, navigating the library, or addressing any other concerns, we are here to help.
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Feedback: We value your feedback and use it to improve our services continually. If you have suggestions or comments about The Therapy Resource Library, please let us know.
By purchasing a membership to The Therapy Resource Library, you agree to this refund policy. We appreciate your understanding and support. If you have any questions or need further assistance, please do not hesitate to contact us.